A local nonprofit providing social service support is seeking two full-time Housing Authority Call Center Representatives. The primary responsibility of this position is to provide information, referral and prescreening for those at risk of, or literally homeless.
This position is responsible for answering incoming calls, collecting client information and demographics, and administering the VI-SPDAT, a vulnerability index tool to determine client placement in the Homeless Management System. This position will also make appropriate referrals to clients seeking health and human services by researching community resources in a 33-county service jurisdiction and provide relevant data entry on such services into the HUD reporting system (HMIS-Homeless Management Information System) and Vision Link software system.
Specific duties to include, but not limited to:
a. Acquire knowledge of services and resources within the community in order to make appropriate referrals and provide data entry into the resource database and Continuum of Caresoftware.
b. Maintain high standards of professionalism including a commitment to protecting client confidentiality at all times.
c. Assess client need, current situation, and evaluate client eligibility using pre-determined screening criteria.
d. Maintain accurate data files to include reporting data needed to complete the program’s monthlyquality assurance and outcomes reports.
a. Make use of staff expertise and knowledge through participation in staff meetings and consultation with staff and other experts.
b. Add to staff expertise by contributing knowledge from participation in workshops, seminars and individual training opportunities as approved by direct supervisor.
a. Represent the organization in selected public relations and public education activities.
a. Keep records and statistical data as necessary for agency use, accountability and reimbursement.
b. Manage time to adhere to the responsibilities of the position.
c. Work within the structure of the organization (Board and Administrative Process of decision-making).
d. Perform other duties as delegated by the Director. Including ongoing training as required for the position.
- Bachelor’s degree in social work or Psychology or qualification as a Mental Health Professional as defined by the PA Department of Public Welfare, required.
- Experience and knowledge of human service field preferred. Familiarity with personal computer word-processing and databases required.
- Bi-lingual in English and Spanish a plus. Must have excellent communication skills, written and verbal, and be able to communicate effectively with diverse clients, staff, and external agencies.
- Must have ability to engage quickly with those in need and perform quick assessments.
SKILLS REQUIRED:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position offers two full-time schedules:
1. 7:30am-4:30pm M-F with 1 hour unpaid lunch, OR
2. 8:30am-5:30pm M-F with 1 hour unpaid lunch
Funding for this position is based on grants rewarded to the organization and will be guaranteed to last through June 30, 2019 with strong potential to continue beyond that point.